Privacy policy

Privacy Policy

At Revive we are committed to protecting your personal data. This policy outlines how we collect and process your data through use of our site www.revivepelvichealthphysiotherapy.com and at our Revive clinic.

Our Contact details:

Name: April Windsor

Address: Revive Pelvic Health and Physiotherapy, Tillow Barn, Roothill Lane, Betchworth, RH37AS.

Phone number: 07864053211

E-mail: april@revivepelvichealth.com

The type of personal information we collect

We currently collect and process the following information:

  • Personal identifiers, contacts and characteristics- name, title, address, GP details, date of birth.

  • Contact data- telephone number, email address, billing address.

  • Financial data- payment card details, bank account details.

  • Transaction data- details about payments to and from you

  • Marketing and communication data- including preferences in receiving marketing communications from us and your communication preferences.

  • Technical data: Includes internet protocol address (IP), log in data, time setting and location, operating system and other technology on the devices you use to access this website.

  • Usage data- Includes information about how you use the website

  • External medical records- This includes records we collect from you, external records from GP/consultants/procedures. These will always be collected with your consent.

  • Special Categories of personal data- information about your current problem and reason for accessing Physiotherapy. This could include details of your past medical history, surgical history, medications and social history.

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

  • For the purposes of the client’s treatment during your appointment

  • For the purposes of contacting the client, for example to send exercise plans, information regarding the client's treatment and appointment reminders.

  • Enquiring about our services

  • Booking an appointment with us

  • Giving us feedback

How we use your personal data

The law on data protection allows us to process your data for certain reasons only. We process your data to comply with a legal requirement or in order to manage your treatment/healthcare. If the client is unsure as to why a particular piece of information is relevant to their treatment they must ask. Revive Pelvic Health Physiotherapy and Pilates will not share any personal information with anyone without the client's consent.

Data Security and storage

Revive Pelvic health Physiotherapy and Pilates has taken precautions to ensure data is treated securely and prevent it from being accidentally lost, used or accessed in an unauthorised way. Your data is stored securely. Data is stored electronically on our office computers which are password protected and regularly updated/backed up.

All personal information is stored on specific software (Writeupp) designed for recording healthcare notes and information. Clients personal information is secured by password and can not be accessed by anyone outside of Revive Pelvic Health Physiotherapy and Pilates. Any paper documents given to Revive by our clients is uploaded to their Write Up notes and returned to the client.

Legal Obligations

Under the UK General data protection regulation (UK GDPR) Revive Pelvic Health Physiotherapy and Pilates is required to hold information to fulfil its legal obligation and maintain accurate physiotherapy records. Revive Pelvic Health Physiotherapy and Pilates will keep records for 8 years in accordance with data protection/ GDPR laws.

Your data protection rights

Under data protection law, you have rights including:

Your right to access - You have the right to ask for copies of your personal information.

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incompleted.

Your right to erasure - You also have the right to ask is to erase your personal information in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing - You have the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at april@revivepelvichealth.com or 07864053211 if you wish to make a request.

Third party links

This website may include links to third party websites or applications. Clicking on these links may allow third parties to collect or share data about you. We are not responsible for their privacy statements and encourage you to check the privacy policy of any websites you may visit.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us, April Windsor at Revive Pelvic Health Physiotherapy and Pilates.

Clients can also complain to the ICO if they are unhappy with how Revive Pelvic Health Physiotherapy and Pilates has used their data.

The ICO’s address:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 03031231113

ICO website: www.ico.org.uk